Customer Service

Ensure the productivity of your system

As a lifetime partner, our aim is to increase the availability of your automated system by minimizing faults and rectifying them as quickly as possible. More than ten highly qualified specialists are available to you around the clock.

Unitechnik's Customer Service offers you customized solutions:

Telephone hotline
Our own experts are on call around the clock to solve your problems - by telephone and teleservice.

On-site service
Whether it's a malfunction or production support, we support you worldwide.

Inspection and maintenance
Preventive measures help to avoid breakdowns - it pays off.

Spare parts service
Sensible warehousing and a strong partner for emergencies will get your system up and running again quickly.

Customized training
Helping you to help yourself - we train your staff exactly according to your needs.

PLC training center
As an official Siemens training partner, we make your staff fit for the future!

Shortcuts

Advantages with Unitechnik

24/7 hotline

Own staff

Everything from a single source

IT services

24-7 hotline service

The Unitechnik hotline provides immediate assistance in the event of system faults. When you call the hotline, you reach an experienced automation expert directly (no call center). Our service staff will analyze the cause of the fault together with the caller. By dialing into the automation system, our experts can quickly isolate the fault.

The top priority is to rectify the fault quickly so that the system can be put back into operation as soon as possible. In most cases, the fault can be rectified remotely or with the support of local personnel.

If an on-site visit is necessary, our service employee will make his way to you immediately.

 

    Your advantages:

    • 24/7 service 365 days a year
    • Direct contact with experienced automation and IT experts
    • Remote diagnosis by dial-in via VPN, modem, etc.
    • Minimization of downtimes in the event of system malfunctions
    • High system availability

    Inspection and maintenance

    Your advantages:

    • Inventory through inspection
    • Mechanical and electrical maintenance from a single source
    • Customized maintenance package
    • Compliance with legal regulations, such as the UVV inspection
    • Increase in system availability

    Unitechnik carries out maintenance on the electrical equipment and mechanical components of your system. Regular preventive maintenance of the system technology is essential to ensure the functional condition of the systems and to avoid cost-intensive downtime.

    Unitechnik offers an inspection service to carry out a thorough assessment of a system. A specialist inspects the system and checks all the electrical equipment, conveyor technology, steelwork and racking systems. The scope of the inspection is determined in advance. Maintenance and servicing measures can then be planned on the basis of the detailed and illustrated documentation. Of course, the customer can also assign their own maintenance personnel to work through the defects.

    Spare parts service

    Unitechnik takes care of the supply of spare parts and the repair of your appliances. As early as the planning phase of our projects, we advise you on the optimum stocking of spare parts. It is important to find the right balance here: On the one hand, spare parts tie up capital; on the other hand, they enable a rapid response in the event of a breakdown and thus reduce the downtime of your system.

    Thanks to our many years of service experience, we can offer you a recommended spare parts package at a fair price. If a spare part is required to rectify a system downtime, we will procure it as quickly as possible and ensure that it reaches you in the shortest possible time. If required, the spare part will be installed directly by one of our service technicians.

    In the case of defective devices such as printers or hand-held scanners, Unitechnik organizes the repair by the manufacturer so that you always have a single point of contact for all questions relating to spare parts.

    Your advantages:

    • Fast provision of spare parts
    • Competent advice on spare parts packages
    • Fair prices
    • Repair of defective devices

    SPS training courses

    Unitechnik not only supports you with the commissioning and maintenance of your systems, we also offer practical PLC training directly from Unitechnik. This ensures that your employees are optimally trained in the use of control technology and that your production runs efficiently.

    To the PLC training courses

     

      Your advantages:

      • Practical content
      • Faster fault diagnosis
      • More efficient use of the control unit
      • More independence in everyday life

      Your contact persons

      Porträt eines sympathischen Mannes mit dunklem Kurzhaarschnitt, gepflegtem Bart und moderner Brille, der herzlich lächelt und ein dunkelblaues Hemd vor einem hellen, unscharfen Hintergrund trägt.

      Christian Stangier

      Head of Customer Service

      T +49 2261 987-557
      E-Mail | vCard

      Porträt eines lächelnden Mannes mit kurz geschnittenem, hellbraunem Haar und Brille, der einen dunkelblauen Anzug und ein weißes Hemd trägt, vor einem hellen, unscharfen Hintergrund.

      Peter Reimer

      Key Account Manager

      T +49 2261 987-284
      E-Mail | vCard

      Tim Weckesser

      Tim Weckesser

      Inspection, maintenance and spare parts
      Service engineer

      T +49 2261 987-409
      E-Mail | vCard

      Silbriggraue Metallzahnräder in verschiedenen Größen liegen auf hellem Untergrund, darüber ein silberner Maul- bzw. Ringschlüssel.

      Spare part request

      by e-mail

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